ITS

- CASE STUDY -

ITS

ITS was created by Steve Healy our CEO in 2004 with turnover reaching £5.5m with 10% net profit

Employing 50 staff, based in Wiltshire and Hampshire. The business had a global presence through a

number of our clients and a national coverage; all operations were based from our impressive

premises within the South West.

The business served 6000 users and 1000 servers throughout the UK, Europe and Asia through remote management and high tech tools to ensure 24-7 support coverage.

We were the proud winners of the Wiltshire Small Business of the year 2010 and runners up in 2012.

We also won a customer service excellence award in our hometown of Chippenham in 2013

Awarded Investors In People Silver in 2013

British Computer Society Services Company Of The Year finalist 2014.

The company was sold to Vysiion in 2015.

We became responsible for the day to day running of the business with particular emphasis on technical and projects services, operations, finance, sales and client management. Making sure that the business continues to grow by way of developing new clients whilst maintaining its existing customer base through delivery of excellent services.

 

  • Year on year increase in sales
  • Instrumental in building a reputation for superb quality and service with continuous innovation
  • People management: planning and development strategies
  • Change management, lead major projects and deliver real benefits to our customers
  • Responsible for the profit & Loss for the business
  • In charge of leading, motivating and developing the management team
  • Improving margins and maintaining a high quality service to clients
  • Reviewing, refining and developing the strategy and direction of the company
  • Building client relationships that result in revenue and profitability growth
  • Keeping control of business expenditure, ensuring its within agreed budgets
  • Cultivating the company’s reputation in the market with customers and suppliers
  • Responsible for service line strategy
  • Acquisition finding and negotiations
  • ISO 9001,27001 and Investors in People Silver

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